Category: Systems

Printing from the Internet in the Library

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April 24, 2015

8:02 pm

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sad-laptop

We are investigating reported problems related to printing from the Google Chrome internet browser within the Library.

When a print job is sent from within the Chrome browser–whether from an email attachment (i.e., MS Word or Excel doc, or PDF), a web-hosted PDF file, or an HTML web page–to the Library’s printing stations, the success of these print jobs is inconsistent.

If you need to print from the internet while in the Library, including email attachments that open within the browser, we suggest you use the Firefox browser to do so.

If you run into any problems with your print job printing successfully, please report it to the 2nd floor Reference Desk and we will assist you.

Thank you!

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Image source // public domain

eBook Records in the Online Catalog

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April 5, 2013

5:16 pm

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When searching the online catalog eBooks normally display in the Location Electronic Access with a Material Type of eBook. Like this: ebook catalog good

However, there is currently an issue with a batch of records and they are display in location error and a Material Type of Printed Material. Like this: catalog record bad

We are aware of this issue and are working on fixing the records. The links to the eBook still work, so you should not have a problem accessing each of the affected titles. Please, let us know if you have any questions about this issue or other catalog questions.

Changes in Media Resources

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September 16, 2011

2:18 pm

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Changes are happening rapidly in the Media Resources Department.  While the  DVD is currently the favorite media format, media streaming is becoming increasingly popular for academic use.

Streaming media are compressed audio and video files that allow the viewer to listen to or watch media in real time.   Some popular sites that feature streaming  media are  Hulu, YouTube and Google Videos.

 
In the spring of 2011 the Library initiated a Streaming Media Page as an offshoot of the Media Resources/Edlab web page. The site currently contains Licensed Streaming Media from Films on Demand about a variety of subjects including Biology, Health and Medicine and Education.  Students, faculty and staff have access to this material.  Links to outside websites hosting lectures, documentaries and archival newsreels are available on the web page too.

Streaming Media has many benefits.  It can be accessed from classrooms, dorms, or homes and multiple users can access it at the same time.  If you’re off campus, log in to my.scranton and use the Library tab so that you’ll be authenticated as a University of Scranton user.

View the  Licensed Streaming Media Tutorial  found under Programs and Services on the Library  Home Page for more information or use this link to connect to the page http://matrix.scranton.edu/academics/wml/media/streaming.shtml.

 

Ask-A-Librarian Instant Messaging

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September 8, 2011

9:42 pm

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The Ask-A-Librarian instant messaging service, widgets on our websites, and text messaging services are currently having technical difficulty. Our provider’s servers are currently down, but they are working on restoring the services.

We apologize for any inconvenience this may cause.

For the meantime please call the Reference Desk if you need any help (570 – 941 – 4000) OR use the 24/7 Chat service  to get help from a librarian at another Jesuit University.

IT Systems Downtime Notice

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July 13, 2011

12:31 pm

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Due to maintenance on the University’s IT systems, Banner, the my.scranton portal and RoyalMail will not be available from 4:00 p.m. July 28, 2011. until 8:30 a.m. August 2, 2011. In addition, the following Enterprise Systems are NOT available during this time:

  • Banner INB
  • Banner Self service
  • Imaging
  • Banner Workflow
  • Auxiliary Systems and/or Employee Applications such as the Work Order System, Events System, and OIT Equipment Request Form
  • Web Content Management System
  • Royal Drive
  • Royal Lists
  • Online Course Evaluations

Systems that will be available are:

Ask a Librarian via IM Unavailable 6/5 and 6/6

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June 5, 2011

9:00 am

3 Comments on Ask a Librarian via IM Unavailable 6/5 and 6/6

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Our Ask a Librarian via IM service will be down on Sunday, June 5 and Monday, June 6 due to upgrades to the system.

If you need assistance from a librarian during the outage, please feel free to email, chat 24/7, or call the Reference Desk at 570-941-4000 during business hours.

Thank you for your patience!

Android mobile access to My.scranton

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October 27, 2010

9:59 am

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We’ve heard from a few students lately about not being able to access my.scranton from their Android phones.  When they try to log in, they get an error message that looks like this:

uPortal Error

Sorry, but uPortal encountered an error that is preventing it from rendering.  The error must be corrected by system administrators.  Try again later.

We talked to our friends over in the University’s Planning and Information Resources office, and they said that the problem isn’t the Android OS but Chrome — so if Android users download Firefox as their mobile browser instead, they should be able to get into my.scranton just fine.  Spread the word, Android owners!  And thanks for the tip, PIR!